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Enterprise-class IT infrastructure combined with comprehensive managed hosting services. As your IT hosting partner, we assign a dedicated team of certified engineers 24x7x365 who take accountability for managing your IT infrastructure based on our proactive Anticipation Advantage methodology. We become an extension of your team so you can focus on your business. The Best Value in Managed Hosting We have a decade long track record of providing high quality hosted services to over 20,000 customers, ranging from single dedicated servers to complex solutions and co-location. To achieve this scale, we have invested heavily in our infrastructure and processes, becoming the most operationally efficient hosting company in the world. Combining this operational foundation with a personal support team of dedicated engineers, our Managed Hosting solutions offer exceptional value: the highest quality managed solutions at the most cost-effective prices in the market. We deliver proactive managed hosting by including and executing in each of the following areas at the best prices in the industry: Proactive and Consistent Processes Customized for Your Business Applying our unique Anticipation Advantage methodology begins with an upfront collaboration and an in-depth analysis of your business to determine specific needs. Based on our analysis, we’re then able to design, implement, manage and measure the solutions that work best for your business. Dedicated Hosting Experts Who Know You by Name Your specifically assigned team of seasoned professionals includes your own Account Manager, DBA, Network Security Specialist and Systems Engineer, plus unlimited system administrator support. Comprehensive Managed Hosting Services Managed Hosting offers a comprehensive selection of specialized products and services, accompanied by our unmatched database management abilities. At your disposal you'll have critical services that focus on security, monitoring, backup and storage. Industry Leading Service Level Agreement Managed Hosting services are backed by our industry-leading SLA that ensures 100 percent network and datacenter power uptime, one-hour hardware replacement and a 15-minute response time from your dedicated account team. Your Personal Dedicated Support Team With Managed Hosting there are no “cookie cutter” solutions. Rather, you are assigned a team of seasoned professionals who conduct an upfront, in-depth analysis and investigation of your business to determine your specific needs, and the solutions that work best for you. Your Managed Hosting team includes a technical account manager, senior database administrator, systems engineer and network security specialist — backed by other specialists — who know your name and are personally accountable for the success of your systems. Core Support Team Technical Account Manager Your Technical Account Manager is the front line for your business relationship with Managed Hosting and will know the intricate details of your business needs better than anyone. Having a dedicated person assigned to your account gives you the advantage of personal service, mixed with the power of individual responsibility. Your Technical Account Manager will have:
Sr. Systems Engineer The Senior Systems Engineer is a highly specialized individual who can guide you to capitalize on the performance and efficiency of your systems. With platform-specific knowledge and the ability to leverage industry best practices, the Senior Systems Engineer can blend security, performance and architecture to create the optimal environment for your needs. Your Senior Systems Engineer will have:
Sr. Database Administrator The Senior Database Administrator gives you invaluable insight into the world of databases. They are industry experts with the knowledge to optimize the performance, growth, monitoring and backup of your databases. Working with your DBA, this person will compliment your staff and become a primary resource for maximizing the effectiveness of your databases. Your Senior Database Administrator will have:
Sr. Network Security Engineer The Senior Network Security Engineer is your resource for all things network-related. They work with you to provide a solid base on which to build your network environment, with a specific mindset focused on your business strategy. They take the time to consider how best practices and industry standards can be applied to maximize your network security needs. Your Senior Network Security Engineer will have:
In addition to the proactive management we provide as an extension of your IT team, your named and dedicated Core Support Team will also have access to a team of certified specialists to optimize your hosted environment. Under the guidance of your Core Support Team, this group of subject matter experts serves as the perfect complement of specialized expertise to deliver on the Anticipation Advantage.
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