Managed Dedicated Servers

To augment our dedicated servers, Professional Managed Dedicated Servers provide the enterprise-class service levels and high-quality support you need for your company’s hosted infrastructure. With Professional Managed Dedicated Servers, you know that you have a team of certified engineers always available to support and respond to your business needs.

Whether your business requires a single dedicated server or a highly-available, complex hosted infrastructure, Professional Managed Dedicated Servers give you the freedom to focus on your business rather than your IT infrastructure, because we’re available exactly when you need us.

Benefits of a Managed Dedicated Server

First-call resolution

You no longer have to question whether you have the right person on the phone. When you need a certified team of experts to take personal ownership of support incidents for your most important servers, We are ready to respond.

With Professional Managed Dedicated Servers, the person who receives your support request will manage the incident through completion. Every member of your Professional team is a senior member of our support staff, each certified on key hosting technologies including RHCE, MSCE and CCNA.

1-hour hardware replacement Service Level Agreement (SLA)

Do you currently worry about spare parts availability or simply need your business back online as soon as possible should you experience a hardware fault? Our 1-hour hardware replacement SLA provides you with peace of mind knowing that we will have your failed components exchanged within 1 hour so you can get back to your business.

Managed Backup

Sleep well at night knowing that you have a dedicated team of certified system administrators watching your backups 24x7x365. In the event you require a restore or you’d like to modify your backup scheduling, our team is available to assist you around the clock. 20 GBs of high-availability redundant storage is included with your Professional Managed Dedicated Servers. Plug-ins are available at no additional cost for MS SQL, MySQL, Exchange, and SharePoint.

Server Monitoring and Reaction

Our team of monitoring engineers is constantly on standby watching for service notifications from your server. If a critical fault is detected any time of day, they immediately jump into action to resolve the service issue. In the event the service issue is lasting longer than anticipated our team will reach out to your designated contact(s) to provide updates and guidance on a correct course of action and ETA on a resolution.

With your Professional Managed Dedicated Servers support team, you gain access to:

• First-call resolution - a certified engineer provides a single point of contact per incident
• 24 x 7 x 365 support availability
• Unlimited access to your personal support team
• A team that acts as a first line of defense against monitored alerts
• Fully managed customizable daily backups of your hosted environment

Learn more about everything you get with a Professional Managed Dedicated Server.